Change Request Management with SAP Solution Manager

Change Request Management enables your company to manage SAP Solution Manager projects (maintenance, implementation, template,and upgrade) projects from end to end:

Starting with change management and project planning to physical transports of changes from the development environment into the productive environment.

The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and activities for maintenance projects, and implementation, upgrade, or template projects. Cross-system and
cross-component changes are supported.

Change Request Management is a scenario of SAP Solution Manager and contains interfaces to the following SAP solutions:

 SAP Solution Manager for managing project content
Project phases for controlling projects
Service Desk integration for end-to-end support of incident management         and change management

Project Phases:

Providing of Test and Evaluation environment: 3-Client pilot sandbox / test         landscape
Design and Customizing of Change Request Procedures / Documentation
Technical Configuration of CHARM and CTS+ in Solution Landscape
User Training
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